Intellectual Property and Trademark Disputes Policy

QuickHost supports the protection of intellectual property rights. However, we are not qualified to offer legal advice or directly resolve intellectual property or trademark disputes.

Domain Name Disputes

For any domain-related disputes, including trademark concerns, the process differs based on the type of domain:

Generic Domain Names (e.g., .com, .net)

For disputes involving generic domain names, we advise that you refer to the World Intellectual Property Organization (WIPO) or another ICANN-approved arbitration provider to pursue your claim. The WIPO Arbitration and Mediation Center handles domain name disputes under the Uniform Domain Name Dispute Resolution Policy (UDRP).

For further information on domain name dispute resolution, please visit the WIPO website: https://www.wipo.int/amc/en/domains/

UK Domain Names (e.g., .uk)

For UK-specific domain names (e.g., those ending in .uk), disputes can be managed through Nominet’s Dispute Resolution Service (DRS). Nominet is responsible for managing UK domains and offers a mediation service that can help resolve domain-related issues without the need for court action.

For more information about Nominet’s Dispute Resolution Service and how to file a complaint, visit the Nominet website: https://www.nominet.uk/domain-support/uk-domain-disputes/ 

If you believe there is a copyright or trademark violation involving other QuickHost products or services, please follow our standard procedure outlined below for reporting such issues.

Other Intellectual Property and Trademark Disputes

If you believe that any QuickHost product or service (other than domain-related issues) infringes on your copyright or trademark, you may follow this procedure for reporting violations:

1. Submit a Claim

To submit a claim, please email disputes@quickhost.uk with the subject line “Copyright/Trademark Violation Claim” and include the following information:

  • Your Contact Information: Full name, postal address, telephone number, and email address.
  • Details of the Intellectual Property:
    • For trademarks: the registered trademark or service mark, including the registration number, and the jurisdiction or geographical area to which it applies.
    • For copyrights: identification of the copyrighted work that you believe is being infringed.
  • Location of the Infringing Material: Provide the URL, service name, or any other detail that can help locate the material you claim is infringing.
  • Description of the Infringement: Provide a description of how the material infringes your copyright or trademark.
  • Good Faith Statement: Include a statement, signed under penalty of perjury, certifying that you have a good faith belief that the use of the material in question is not authorised by the intellectual property owner, its agent, or the law.

2. Our Process

Upon receiving your claim:

  • Acknowledgment: We will acknowledge receipt of your claim within 48 hours.
  • Initial Review: Our team will conduct a preliminary review of the claim to assess whether the reported content violates any of our policies or applicable laws.
  • Forwarding to Client: If necessary, we will forward your claim to the QuickHost customer responsible for the content in question and request their response.

Please note that QuickHost does not offer legal advice, and in some cases, we may refer you to external organisations like WIPO or other relevant authorities.

3. Counter-Notification

If the alleged infringer wishes to dispute the claim, they may submit a counter-notification explaining why they believe the material was wrongfully removed. If such a notification is received, we will forward it to the original complainant. Depending on the situation, access to the material may be restored if no further action is taken.

4. Unresolved Disputes

If the involved parties are unable to reach an agreement through the outlined procedures or external mediation services (such as WIPO or Nominet), QuickHost will require a valid court order or other legal documentation from a competent authority before taking any further action. QuickHost is not in a position to act as a mediator or resolve disputes beyond these procedures.

5. Customer Responsibility for Legal Compliance

If a valid court order or other binding legal documentation compels QuickHost to take action in response to an intellectual property or trademark dispute, the customer responsible for the affected content shall be liable for any related costs, damages, or legal obligations incurred. QuickHost also reserves the right to suspend or remove such content or services in accordance with its Terms of Service and Acceptable Use Policy.

Form ID: IPDP1
Form Version: 1.1
Form Edited: Oct 22 2024